Terms and Conditions


By accessing any of the websites operated by ME Expert Limited (“Our Sites”), it is expected that you have read and understood these terms and conditions.

The information contained in Our Sites is for residents of the United Kingdom and is not to be taken as an offer, accepted or otherwise, for any product mentioned. The rates and information shown are taken from sources believed to be accurate and whilst we take reasonable care to ensure the accuracy of published data, this cannot be guaranteed. ME Expert Limited accepts no responsibility for any direct or consequential loss incurred from the use or reliance on the information published.

Users of Our Sites should satisfy themselves as to the accuracy and suitability of any product before entering into a contract. The information contained in Our Sites is for reference only and does not constitute an offer or personal recommendation of any kind. If in doubt, you are strongly recommended to seek advice from a suitably qualified person.

ME Expert Limited has a commitment to impartiality and takes no payment from any companies for inclusion in the selection tables. Some companies will pay us an introduction fee if a consumer purchases a listed product. This payment has no bearing whatsoever in the choice of products and companies shown in the tables. Users can be assured that ME Expert Limited operates as an independent and impartial company.

Our Sites contain links, buttons and banners that redirect you to 3rd party websites. We have no control over these 3rd party websites and as such, can accept no responsibility for the accuracy of any content. These links should not be taken as an endorsement or enticement to buy any product and are there for information and convenience only.

If you provide us with information about another person, you confirm that they have appointed you to act for them and they have given consent for you to process their Personal Data as set out above.

Copyright

All text, templates, images, information and layouts (other than those supplied by 3rd parties such as advertisers) are the property of ME Expert Limited. You are permitted to copy or print extracts from this website for your own personal use however all rights, intellectual or otherwise, do not pass to you. Should you wish to use content of the site for any other purpose, please contact us.

Accessing the Website

The www.moneyexpert.com website can be accessed via its principal homepages, or direct to individual pages. If you access individual pages directly, please be aware that you may not see important information and warnings which are necessary for a full understanding of our products and services.

ME Expert Limited accepts no responsibility or liability for improper use of Our Sites.

Our Sites contain only a summary of the information relating to the products and services referred to on the website. Therefore, if you are interested in finding out all of the information in relation to any of the products or services, you should seek further information by any of the methods indicated on the pages describing the products and services. Nothing on Our Sites is intended to constitute advice to you.

Reliability of information

Information provided on Our Sites is believed to be reliable when posted. However, ME Expert Limited cannot guarantee that information will be accurate, complete and current at all times. All information on the website is subject to modification from time to time without notice.

Disclaimer – Links to Other Websites

The provision of a link to another website does not constitute any authorisation to the user to access material held at that location, nor is it evidence of any endorsement by ME Expert Limited of the material held there.

ME Expert Limited accepts no responsibility or liability for the privacy of your personal information on such websites, as this is beyond our control and we accept no responsibility or liability in respect of any materials on any third party websites.

Click Read our Privacy Policy to view our privacy policy.

About our mortgage services

You may browse our range of products and narrow down your search to your personal requirements.

The figures shown in our mortgage comparison tables are for illustration purposes only and do not constitute advice on whether a particular mortgage is suitable for your circumstances. Before applying for a Regulated Mortgage Contract you should obtain a European Standardised Information Sheet from the lender which will give exact details.

ME Expert Limited does not give advice on or recommend any particular mortgage product or service or whether it is suitable for your personal circumstances. The information provided is to help you to make your own choice about how to proceed.

If you require advice, you may complete our on-line enquiry form to arrange for you to discuss your requirements with a qualified Mortgage Adviser.

About our insurance comparison services

ME Expert Limited does not give advice on or recommend any particular insurance product or service or whether it is suitable for your personal circumstances. The information provided is to help you to make your own choice about how to proceed.

About our Auto-switching service

Auto-switching manages the energy switch process for you. When subscribing to our auto-switching service, you are authorising us to automatically switch you to a new provider tariff provided this is suitable for your needs - based on the information you have provided to us- and provided that the switch generates a minimum saving of £55/year on your existing supply. We will do this once a year when your existing contract or tariff is coming to an end.

Your existing supplier will get notified that you are leaving, and we will complete your switch to the new supplier on your existing direct debit payment method.

By registering for the service and accepting these terms and conditions you agree to enter into a binding contract with us.

How we select your next deal

We look at a number of factors: first and foremost the cost but also other aspects of the offer such as payment method, length of contract and the provider customer service track record and financial stability. This is based both on your preferences and what we can offer. The deal that we switch you to may not always be the absolute cheapest in market, but we undertake that it will provide you with a monetary saving of at least £55 over your current one.

We are reliant on the details you have provided to us when you first subscribed to the service to ensure that the deal is a good fit for you. You are responsible for informing us of any changes to these details so that we can continue to provide the auto-switching service to you in the way that you expect.

Subscription term & renewal

The auto-switching service is a rolling service which we will provide year after year up until unless you unsubscribe from it or we encounter an issue with the details we hold about you, for example if you moved house or changed providers yourself ahead of your contract expiry date and didn’t let us know.

You can unsubscribe from auto-switching at any time by contacting our customer services on 0800 011 1395 or [email protected]

How we use your personal data

We only use your personal data for the purposes of providing you with the auto-switching service in accordance to these terms and conditions and the GDPR. We take all reasonable care in ensuring that your data is kept safe and secure and that the processing is compliant with data protection laws. We only collect the relevant amount of data that is necessary for the provision of the auto-switching service.

Changes to the service

Any changes to the way we provide the auto-switching service will be published on our website and included in these terms and conditions and, subject to the nature of the change, you may be notified by email.

Our data protection policies

ME Expert Limited uses your information and your personal data for the provision of our services and to enhance your experience on our website. Please read our policies here:

Privacy Policy

Cookie Policy

Marketing Policy

What to do if you have a complaint?

If you wish to register a complaint, please contact:

In Writing:

Customer Services,
ME Expert Limited,
Huxley House,
Weyside Park,
Catteshall Lane,
Godalming,
GU7 1XE

By Email:

[email protected]

By Phone:

0800 011 1395

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service