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Customer/stakeholder is asked to contact MONEY EXPERT INSURANCE SERVICES LTD where the customer has had business contact with the firm.
The complaint will be acknowledged in writing within a reasonable period ( usually within 5 business days) of receipt, unless
a) the complaint is resolved within 24 hours to the consumer’s satisfaction
and b) the Final Response can be issued within this same timeframe.
If the complaint cannot be resolved satisfactorily within Step 1 the customer/stakeholder has the right to elevate their complaint in writing to the Financial Ombudsman Service to request a review and seek resolution.
The customer/ stakeholder has the ultimate right to complain to the Financial Ombudsman Service, if they are not satisfied with the firms final response letter.
The complainant must do this within 6 months of the date of the Final Response Letter being issued.
- Post: GU7 1XE
- Tel: 01483 412 940
- Web: www.moneyexpert.com