Get in Touch!

 

Gas & Electricity Switch Customer Service

For any Gas and/or Electricity switching enquiries, please contact:

By Phone:

0800 011 1395 (Option 2)

By Email:

customerservice@moneyexpert.com

Debt Management or IVA Enquiries

For any debt management or IVA enquiries, please contact us using the following:

By Phone:

0800 230 0379

By Email:

debtmgtiva@moneyexpert.com

Business Development or Marketing and Advertising

For Business Development or Marketing and Advertising enquiries, please contact:

In Writing:

MoneyExpert Limited,
Huxley House,
Weyside Park,
Catteshall Lane,
Godalming,
GU7 1XE

By Phone:

01483 412 940

By Email:

businessdev@moneyexpert.com or
marketing@moneyexpert.com

Gas & Electricity Switch Customer Service

For any Gas and/or Electricity switching enquiries, please contact:

By Phone:

0800 011 1395 (Option 2)

By Email:

customerservice@moneyexpert.com

Complaints Procedure

 

Step 1

Customer/stakeholder is asked to contact MONEY EXPERT INSURANCE SERVICES LTD where the customer has had business contact with the firm.

The complaint will be acknowledged in writing within a reasonable period ( usually within 5 business days) of receipt, unless
a) the complaint is resolved within 24 hours to the consumer’s satisfaction
and b) the Final Response can be issued within this same timeframe.

Step 2

If the complaint cannot be resolved satisfactorily within Step 1 the customer/stakeholder has the right to elevate their complaint in writing to the Financial Ombudsman Service to request a review and seek resolution.

The customer/ stakeholder has the ultimate right to complain to the Financial Ombudsman Service, if they are not satisfied with the firms final response letter.

The complainant must do this within 6 months of the date of the Final Response Letter being issued.

 

CONTACT DETAILS

 
  • Post: GU7 1XE
  • Tel: 01483 412 940
  • Web: www.moneyexpert.com