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Contact Us

Loan, Debt Management or IVA Enquiries

For any loan, debt management or IVA enquiries, please contact us using the following:

By Phone:

0800 54 27 217

By Email:

homeownerloan@moneyexpert.com or
tenantloan@moneyexpert.com or
debtmgtiva@moneyexpert.com

Business Development or Marketing and Advertising

For Business Development or Marketing and Advertising enquiries, please contact:

In Writing:

MoneyExpert Limited,
Craven House,
Station Approach,
Godalming,
Surrey,
GU7 1EX

By Phone:

01942 710910

By Email:

businessdev@moneyexpert.com or
marketing@moneyexpert.com

Complaints Procedure


Step 1.

Customer/stakeholder is asked to contact MONEY EXPERT INSURANCE SERVICES LTD where the customer has had business contact with the firm.

The complaint will be acknowledged in writing within a reasonable period ( usually within 5 business days) of receipt, unless
a) the complaint is resolved within 24 hours to the consumer’s satisfaction
and b) the Final Response can be issued within this same timeframe.

Step 2.

If the complaint cannot be resolved satisfactorily within Step 1 the customer/stakeholder has the right to elevate their complaint in writing to the Financial Ombudsman Service to request a review and seek resolution.

The customer/ stakeholder has the ultimate right to complain to the Financial Ombudsman Service, if they are not satisfied with the firms final response letter.

The complainant must do this within 6 months of the date of the Final Response Letter being issued.

Simply Switch

© MoneyExpert.com 2014

MoneyExpert Limited Registered in England. Registered Number 04765843. Registered Office: MoneyExpert Limited, Craven House, Station Approach, Godalming, Surrey, GU7 1EX. Consumer Credit Licence Number 662105. Data Protection Licence Number Z8204138. MoneyExpert Limited is an appointed representative of MoneyExpert Insurance Services Limited which is authorised and regulated by The Financial Conduct Authority FRN 557120.

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