TalkTalk and 3UK are the most complained about telecoms providers

Ofcom have revealed that TalkTalk and 3UK were the most complained about telecom providers between April and June 2011.

TalkTalk are leading the way in complaints across two categories: landline and broadband in Ofgemís latest report.

TalkTalk received 0.81 complaints for every 1,000 customers during the first quarter of this year about broadband problems and then a further 0.58  between April and June.

Virgin media customers will be pleased to hear that they are the least complained about landline provider with only 0.15 complaints per 1,000 customers followed by BskyB and BT.

The number of complaints that TalkTalk has received has increased in the first three months of 2011 compared to the last three moths of 2010.

However, Virgin Media win across the board, as they were the least complained about company in the last 9 months.

Landline Services

ìSince Ofcom began compiling the data nearly a year ago, TalkTalk Group has stood out as the worst performer in both landline and fixed broadband services,î said Ernest Doku from uSwtich.

But while there is still more to be done, TalkTalk is clearly pulling its socks up. In the second quarter of 2011 they received substantially fewer complaints than in the first quarter. These positive steps are heartening and we hope they continue to make progress.

Speaking to This is Money, TalkTalk said, ìLast year it took an average of 23 days, today a customer will be connected in 14 days – which is the minimum allowed due to the cooling off period.î

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Mobile Services

3UK was the most complained about mobile phone network provider with almost 0.15 for every 1,000 customers compared to 02 who received the lowest number of complaints at just 0.2.

3UK had the largest complaints for mobile providers and picked up 0.14 per 1,000 customers between the second quarter of this year.

On average Ofcom receives about 350 telecoms complaints a day from consumers.

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