RBS Fix Glitch With Accounts System


June 2015

RBS Fix Glitch With Accounts System

RBS have released a statement that says the problems that some customers experienced with payments this week have now been resolved and account balances have been updated.

A processing error that occurred on Wednesday caused over 600,000 payments to be delayed.

RBS said that they are "extremely sorry for the inconvenience and distress that this has caused our customers".

The glitch affected payments such as wages, benefits and disability living allowance.

This malfunction affected customers across all the RBS groups subsidiaries including Natwest, Ulster Bank and private bank Coutts. 

The cause of this problem has been blamed on a computer that controls the payment process overnight, RBS said that certain information was not inputted and resulted in an "unacceptable" failure.

"If any customers are still experiencing issues, please contact our call centres or come into a branch where our staff are ready to help,"  the bank said in a statement.

"We will continue our work to make sure that no customer will be left out of pocket as a result of this issue."

The bank also stated that the credit files of those affected would not be damaged by any of the payments being missed.

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