Overpayments on gas pre-payment meters: Ofgem response to Energy UK statement

Rachel Fletcher, senior partner for markets, said:

ìWe are determined that no consumer should lose out because some energy suppliers have overcharged some consumers on pre-payment meters. By the end of this week, we expect industry to:

ï Come forward with a swift timetable for resolving all traceable cases of over-charging customers
ï Repay consumers within a clearly agreed and publicly announced timetable
ï Reconfigure meters as quickly as possible, and
ï Protect customers from over-payment in the meantime.

ìSuppliers must act quickly to resolve the problem in a way that treats customers fairly. We have not ruled out enforcement action.î

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