Ofgem has today published the detailed rules which will complete the next important step of a programme to make switching energy suppliers faster and more reliable. Our State of the Market Assessment found that switching can be a hassle for some customers and can deter them from engaging in the market.
Ofgem wants energy suppliers to face new rules set by us to ensure that cases where customers are switched by mistake are stamped out. Ofgem also intends to strengthen licence conditions for suppliers to switch customers within three weeks, after any cooling off period.
The legal wording for these changes has been published today for final consultation. We want these rules to be in force by August 2014. Once in place, Ofgem can investigate and potentially fine companies that do not keep to these rules.
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