Homeowners who fall behind on their
Coming on the back of the FSA’s own research that found many specialist lenders are using heavy-handed tactics when dealing with
In particular, the FSA’s latest consultation proposes that
Lenders would also be required to keep a log of all records relating to their customers’ arrears for at least three years, thereby giving consumers more support in cases where they feel they have been unfairly charged.
Announcing the new proposals, the FSA’s Lesley Titcomb said: “Lenders need to be in no doubt of their obligations to customers who fall behind with payments and must realise that such circumstances are not an opportunity to create further profits.”
Homeowners in Enfield are to benefit from a new £2 million government grant, made available to help them tackle their arrears and avoid repossession the Enfield Independent has reported.