Metro Bank recently announced its intentions to generate 3,300 new jobs by 2020 after the Chancellor of the Exchequer, George Osborne, visited a branch in Kingston-upon-Thames last week.
After becoming the UKís first new entrant to high street banking for a century in 2010, Metro Bank has managed to generate 1,700 jobs within five years. This has been done via the unveiling of a total of thirty four branches throughout the South East of England.
There are many positive examples of employees that have benefited from the growth of Metro Bank. AJ Islam, for instance, started working for them in 2011, starting his progression within customer services for the branch in High Street Kensington.
Mr Islam succeeded to become a contact centre support manager and eventually an assistant manager at branches in Hounslow, Holborn and also Tottenham Court Road. This trajectory took only one year. He is an illustration of the opportunity Metro Bank gives their employees if they are willing to work hard and take on new skills.
AJ Islam spoke enthusiastically about working for the company, stating: ìI have a smile on my face every morning when I come into work.î
The example of Mr Islam is apparently the rule rather than the exception. According to the figures, a huge 30% of staff at Metro Bank are promoted each year. Moreover, 42 employees in 2014 achieved a promotion from a contact centre or branch role into the head office.
The focus at Metro Bank is seemingly more on recruiting personnel with customer service skills than formal training in the banking sector. Other data released by the bank shows that in 2014, their staff took on over 25,000 eLearning courses and went to roughly 5,400 seminars within a classroom environment.
Metro Bank has a university where their employees can go and use the intranet they provide to join courses that they believe will enhance their prospects. Further to this, managers often suggest courses for their employees in order to improve their productivity and address certain deficits in their knowledge.
An example of such a course is one titled ìCustomer Service Essentialsî, which is a three day programme designed to improve the knowledge and behaviour of existing cashiers. The lessons teach a number of different skills, including the ability to detect ID fraud-an essential skill for any cashier.
Metro Bank provide additional programmes that lead to reputable qualifications in their own right. One course is called the ìLicence to be a Banking Professionalî and gives their employees the chance to acquire a certificate as a ìProfessional Bankerî, recognized by the Chartered Banker Institute. The programme teaches a great amount of banking information, including risk assessment, legal and regulatory measures as well as broader economic skills.
If an employee achieves this certificate, they will receive a guaranteed £100 pay rise for each month. Metro Bank have stated their intention to eventually have every member of staff with this qualification under their belt.
The chief executive officer at Metro Bank, Craig Donaldson, commented on the courses they provide. He stated: ìWe pride ourselves on recruiting for attitude and training for skill, and will continue to invest in the careers of our colleagues as the bank grows.î