Customers are increasingly using online banking to manage their current accounts and transfer money.
According to eDigitalResearch and IRMG, 65 per cent of those asked were happy to pay a bill online and another 55 per cent were content to transfer money via the web.
However, around 57 per cent stated they missed personal interaction, which can be gained from using a branch rather than going online.
The majority of consumers (78 per cent) felt they could find better deals on products such as current accounts by researching them online.
Brian Capon, assistant director of media at the British Banker's Association, stated that online banking had gained popularity over the past few years but there will still be branches in ten years' time.
He said: "Banks do respond very quickly to different ways that customers want them to deliver services. There are apps that you can get for your iPhone. It'll all be driven by the customer."
Deals on a Current account could be found online by using a price comparison site, such as MoneyExpert.com.
There are some tips to bear in mind when choosing a Current account:
1. Choose an account that suits your personal financial circumstances. For example, if you spend most months living in your overdraft, an account that minimises the fees and interest rates associated with being overdrawn could be ideal.
However, if you are constantly in the black then a Current account with favourable interest rates could be better.
2. Compare current and savings accounts, as the interest rates may be better on the former and will ensure you get more for your money.
3. Check that the overdraft facility is authorised and ensure you know what the limit is. Going over this limit could incur charges so it is worth making a note of these too.
Most banks offer an online service, which is security-protected with passwords, and this can be a convenient way of keeping a check on a Current account, cancelling direct debits or setting up a standing order.
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